Customer Complements

Happy customers are your biggest advocates and can become your most successful sales team


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Good day,

This is note to appreciate the service. Took the car there yesterday (9 November 2020), as the engine malfunction light kept flashing. My car was not booked, but I was attended to promptly. A technician guy, Mike, alleviated my fears and assured me that my car will be checked out and they’ll get to the bottom of the problem. I was frustrated, but he managed to calm me down. I left there feeling hopeful, and for this, I am thankful.

There’s a lady there by the name Lyvone Brown. I think she is a service consultant, not too certain of titles. She is always helpful, always willing to go the extra mile. She phones throughout the day with updates (which I really appreciate). She phoned again this morning to find out if all was well and the car did not give me problems last night on my way home or this morning on my way to work...Now that is service with a difference!

I must also commend the shuttle drivers (though I’m not sure of their names). They are always professional. I appreciate the drop-offs and pick-ups. I’ve dealt with 3 different drivers in the past two or three years...and all offered professional service.

Lastly, it’s the delicious muffins and cappuccino for me...and the fact that you are always offered - this is super great

Mshede Projects06-11-2020 Sales Dedicated staff ,Ford William Nicol Best service ever Happy client
Mr. Anthony Hare02-11-2020 Sales We were 90% on our way to purchasing a 3.0 Isuzu XRider and only really came into Ford as a tick boxing exercise, before we pulled the trigger. By the next morning we received a quote for a 2.0 XLT (a more powerful and better specd bakkie) that blew Isuzu out the water and which they could never recover from.
Raising Consciousness02-11-2020 Sales Service and feedback was excellent
Mr. Krishna Reddy26-10-2020 Sales Philly was brilliant at her advice and knowledge about the vehicle . This made me much more interested in the vehicle . Philly really made the process comfortable and went the extra mile to help me make a firm decision . Keshnee, Ethan and their Manager made the experience welcoming and comfortable . It was reassuring the way they expertly guided me through the purchase and added service products . Also the service manager Marina , really made an impression on servicing my previous vehicle .
Mr. Luke Choate15-10-2020 Sales Nathan was excellent. The lady in charge of actually signing over the vehicle (and dealing with extras) came across as a little abrupt but did well to realise that the Vin number had been provided incorrectly by Nathan
Customer Name Model Final Receipt Date 5-Star Rating Snapshot Comment
Mr. Krishna ReddyRanger 26-10-2020 Philly was brilliant at her advice and knowledge about the vehicle . This made me much more interested in the vehicle . Philly really made the process comfortable and went the extra mile to help me make a firm decision . Keshnee, Ethan and their Manager made the experience welcoming and comfortable . It was reassuring the way they expertly guided me through the purchase and added service products . Also the service manager Marina , really made an impression on servicing my previous vehicle .
Mrs. Mavis ManakaRanger 08-10-2020 Received great service, all my questions were answered Godfrey marketed the Ford brand very well and handled the whole transaction deligently. Im very pleased with the kind of service I received keep it up.
Mr. Vasudhavan NaidooMustang 01-10-2020 Extremely attentive and accommodating sales exec. Customer centric approach .
Miss Nolwazi Zuzile SeokaRanger 01-10-2020 Nate, Ethan & Sashnee were fantastic! The sales process was quick, efficient and I am very happy with my truck, Zigi. Everything was explained to me so I understood what I was buying and how my finance deal was structured. I will be recommending them to any friends or family looking to buy a Ford vehicle. Looking forward to many years of happy motoring and being a part of the Fury & Ford family. P.S. Don't lose my phone number when it's time to go off-roading. P.P.S. Short girls in trucks are badass.
Mr. John GriffinEcoSport 11-09-2020 Great experience all round from a very competitive deal to pleasant helpful staff.
Mr. Privesan NaidooEverest 11-09-2020 The engagement from the sales person, really owning the process and making it a smooth experience for me
Mr. Donovan John TarrRanger 10-09-2020 Ethan our sales person is the reason why I went to Fury William Nichol, my brother previously dealt with Ethan in 2019 and is why I went back. The entire experience was so much better than any prior purchase I've made, and I would go back to Ethan for my next vehicle as well as refer friends and family.
Mr. Mpilwenhle ButheleziEcoSport 26-08-2020 Ethan Chetty was an awesome guide through the whole vehicle purchase, to an extent where I opted to keep two cars with Ford instead of 1. He surely grew the love I have for the Ford brand, to an extent where I mentioned to him that why should I drive a Merc or BMW if I have Ford.
Mr. Mark Nicholas AntoncichEverest 05-08-2020 Nathan was very responsive to queries (without being pushy) and pleasant to deal with.
Mrs. Sandra TrippFigo 22-07-2020 Sean was very accommodating and bent over backwards to ensure that we were well served. He was prepared to go the extra mile to ensure the sale and that we were happy with our purchase
Mr. Edwin Harold FichardtRanger 08-07-2020 - Friendly, knowledgeable sales person. Great finance person, super DP!
Mr. Bradley Steven HaumannEcoSport 30-06-2020 The approach and total manner in which both Ethan Chetty and Ryan Roberts at Fury Ford, William Nicol dealt with the transaction was both very friendly and highly professional.
Miss Dale-Ann NewmanEcoSport 24-06-2020 Doing a thorough check on the vehicle before handing over.
Dr. Thembinkosi NkalishaneFiesta 17-06-2020 This was my first time buying a car and although I had done some of my research prior to contacting the dealership, my biggest attraction and selling point was the level of assistance, help, guidance and information I was able to get from the team. I consulted with Ethan Chetty throughout the whole process and besides making the sales process smooth and stress free for me as a first time buyer, he also provided me with extensive assistance throughout the process and information. I was sold from first contact.
Mr. Nicolaas Martin NieuwoudtMustang 09-06-2020 EXCELLENT FEEDBACK AND COMMUNICATION
Mr. Petrus Johannes FourieRanger 06-04-2020 Support and consistent communication from Ethan. On delivery the vehicle was scratched and the protector plate had to be replaced. The car was not properly cleaned inside as expected since I had to pay for the PDI. Your process of not delivering the vehicle in full the first time is ridiculous. I fail to understand that you cannot deliver the vehicle registered. If it can be done wit a R1.6m Porsche that I bought for my wife, surely you can do it. There is a lot of duplication of paperwork between you and the bank. I had to answer most of the questions twice.
Mrs. Ronika LehmannEcoSport 03-04-2020 Ethan's service was extremely polite and professional from start to finish. He made us feel valued and important. He went the extra mile to keep us up to date, also answering questions we posed throughout the sale process. He listened well. We are very satisfied with our purchase and will definitely return to him for assistance in the future and gladly recommend him to friends and family. We would also like to take this opportunity to thank Meldane and Lavonne in your service department for their exception support and sensitivity during the repair of our Ford Kuga. The manner in which they dealt with us had changed our mindset and given us confidence in dealing with The Ford Group again.
Mrs. Gillian PiresEcoSport 10-03-2020 Everyone was super friendly And helpful. Our Sales person Nathan was a pleasure to deal with as was Corlia.
Mr. Devon NaickerMustang 09-03-2020 Friendly/ welcoming- professional, customer centric dealership
Blacksmith-Event Soloutions Pty LtdRanger 04-03-2020 Ethan helped me pick the right vehicle with no pressure at any point. Great service and advice.
Mr. Lentsha TshotetsiEcoSport 02-03-2020 The sale assistant (Ethan Chetty) was very professional and helpful not forgetting his friendliness and kept me updated all the time. Thank you
Miss Pinky Vangile LukheleEcoSport 10-01-2020 Ethan was very helpful, he was giving me update every now and then. Thanks
Customer Name Model Final Receipt Date 5-Star Rating Snapshot Comment
Mr. Nicolaas Martin NieuwoudtMustang 09-06-2020 EXCELLENT FEEDBACK AND COMMUNICATION
Mr. Petrus Johannes FourieRanger 06-04-2020 Support and consistent communication from Ethan. On delivery the vehicle was scratched and the protector plate had to be replaced. The car was not properly cleaned inside as expected since I had to pay for the PDI. Your process of not delivering the vehicle in full the first time is ridiculous. I fail to understand that you cannot deliver the vehicle registered. If it can be done wit a R1.6m Porsche that I bought for my wife, surely you can do it. There is a lot of duplication of paperwork between you and the bank. I had to answer most of the questions twice.